Return & Refund Policy

At Manjulam Impex Private Limited (“Manjulam“, “we“, “our“, or “us“), we are committed to delivering premium-quality food and wellness products. Customer satisfaction is important to us, and we strive to ensure that every order reaches you in excellent condition.

Please read this Return & Refund Policy carefully before placing an order on our website.

1. Applicability

This policy applies to all purchases made through:

• Our official website
• Our online store
• Mobile applications (if applicable)
• Direct online orders placed with Manjulam

2. Nature of Our Products

Since our products include food and consumable items such as:

• A2 Bilona Cow Ghee
• Honey
• Gulkand
• Cold-Pressed Oils
• Spices
• Dry Fruits
• Rice
• Pulses
• Other grocery and wellness products

they are perishable or hygiene-sensitive products. Therefore, returns are accepted only under specific circumstances.

3. Eligible Reasons for Return or Replacement

You may request a return or replacement if:

• You received the wrong product.
• The product was damaged during transit.
• The product seal was broken before delivery.
• The product is expired or close to expiry (where applicable).
• The product is missing from your order.
• You received a defective or leaking product.
• The quantity delivered differs from your order.

Requests must be raised within 48 hours of delivery.

4. Non-Returnable Products

For hygiene and food safety reasons, we cannot accept returns if:

• The product has been opened.
• The product has been consumed or partially used.
• The original packaging has been damaged by the customer.
• The product has been stored improperly after delivery.
• The product was purchased during clearance or special promotional sales marked as “Non-Returnable.”
• The return request is made after 48 hours of delivery.

5. How to Request a Return

To initiate a return or replacement, please contact our Customer Support with:

• Order Number
• Name of the customer
• Contact Number
• Product Name
• Reason for return
• Clear photographs of:
  • Product
  • Packaging
  • Shipping label
  • Invoice (if available)

Email: customercare@manjulam.com

Our team will review your request and respond within 2–3 business days.

6. Return Approval

If your request is approved, we may:

• Arrange a pickup through our logistics partner (where service is available), or
• Request you to ship the product to our designated warehouse.

Products should be returned in their original packaging along with all accessories, labels, and invoices (where applicable).

7. Replacement Policy

If the issue is verified, we may provide:

• A replacement product, or
• A refund, depending on product availability and the nature of the issue.

Replacement orders are generally dispatched within 3–7 business days after approval.

8. Refund Policy

Refunds may be approved if:

• The ordered product is unavailable.
• A replacement cannot be provided.
• The returned product passes our quality inspection.
• The order is cancelled before dispatch.
• The return request is approved under this policy.

9. Refund Method

Approved refunds will be processed through the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification of the customer’s bank details.

10. Refund Timeline

After approval:

• Credit/Debit Card: 5–10 business days
• UPI: 2–5 business days
• Net Banking: 3–7 business days
• Wallet Payments: As per the respective wallet provider’s timeline
• COD Orders: 5–10 business days after receipt of bank details

Please note that actual credit timelines may vary depending on your bank or payment service provider.

11. Order Cancellation

Customers may cancel an order only before it has been dispatched.

Once an order has been shipped, it cannot be cancelled.

If a prepaid order is cancelled before dispatch, the full payment will be refunded to the original payment method.

12. Damaged or Incorrect Deliveries

If you receive a damaged, leaking, defective, or incorrect product:

1. Do not use the product.
2. Take clear photographs immediately upon opening the package.
3. Contact our Customer Support within 48 hours of delivery.

Failure to report within this timeframe may result in rejection of the claim.

13. Shipping Charges

• If the return is due to our error (wrong, damaged, defective, or missing product), Manjulam will bear the return shipping cost.
• If the return is not due to our error and is accepted as a special case, return shipping charges may be borne by the customer.

14. Refusal of Delivery

If a customer refuses delivery without a valid reason, or provides an incorrect or incomplete shipping address, any applicable shipping, handling, or return charges may be deducted from the refund amount.

15. Force Majeure

Manjulam shall not be liable for delays, cancellations, or failures caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, pandemics, transportation disruptions, or other force majeure events.

16. Limitation of Liability

Our liability is limited to the purchase value of the product(s) ordered. We shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services, to the extent permitted by applicable law.

17. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. The revised policy will be published on our website with the updated effective date.

18. Contact Us

For any questions, return requests, or refund-related concerns, please contact:

Manjulam Impex Private Limited

Customer Support Email: customercare@manjulam.com

Website: https://www.manjulam.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)