Privacy Policy

Manjulam Impex Private Limited (“Manjulam“, “we“, “our“, or “us“) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website https://www.manjulam.com (or any other official website operated by us), use our online store, or interact with us through our digital platforms.

By accessing or using our website, submitting your personal information, or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information in accordance with this Policy.

If you do not agree with this Privacy Policy, please discontinue using our website or refrain from providing your personal information.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you interact with us, place an order, contact us, or submit an enquiry, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping and Billing Address
• Company Name (where applicable)
• GST Number (for business customers)
• Delivery Information
• Any other information voluntarily submitted through forms or communications.

Order Information

When you purchase products from our website, we collect information related to:

• Products purchased
• Quantity
• Order value
• Shipping details
• Transaction history

Payment Information

Payments made through our website are processed securely by third-party payment gateway providers.

We do not store your debit card, credit card, banking credentials, UPI PINs, CVV, or payment passwords.

Payment processors may collect payment information according to their own Privacy Policies.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Referral URLs
• Pages Visited
• Time Spent on Website
• Date & Time of Access
• Clickstream Information

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies help us:

• Remember user preferences
• Improve website performance
• Understand visitor behaviour
• Measure website traffic
• Improve marketing campaigns

We may use:

• Strictly Necessary Cookies
• Functional Cookies
• Performance Cookies
• Analytics Cookies
• Marketing Cookies

Users may disable cookies through browser settings without affecting basic website functionality.

3. Google Analytics

We may use Google Analytics or similar analytical services to understand website usage.

Google Analytics may collect:

• Device Information
• Browser Information
• Approximate Location
• Website Usage Statistics

Users may opt out using Google’s browser add-on.

4. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Respond to enquiries
• Verify customer identity
• Manage user accounts
• Process payments
• Issue invoices
• Improve our products and services
• Personalize website experience
• Send order updates
• Send promotional offers (where permitted)
• Conduct marketing campaigns
• Improve website security
• Prevent fraud
• Comply with legal obligations
• Maintain business records

5. Sharing of Information

We do not sell your personal information.

We may share your information only with:

Service Providers

Including but not limited to:

• Payment Gateway Providers
• Logistics & Courier Partners
• Website Hosting Providers
• Technology Vendors
• Customer Support Providers
• Email & SMS Service Providers

These service providers are contractually obligated to maintain confidentiality.

Government Authorities

Where required under applicable law, court orders, legal proceedings, or regulatory requirements.

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business, customer information may be transferred to the successor entity.

6. Marketing Communications

With your consent, we may send:

• Promotional Emails
• SMS
• WhatsApp Messages
• Product Updates
• Offers
• Newsletters

You may unsubscribe at any time using the unsubscribe link or by contacting us.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Meet legal requirements
• Resolve disputes
• Enforce agreements
• Maintain accounting records

After the applicable retention period, your information will be securely deleted or anonymized.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

These include:

• SSL Encryption
• Secure Cloud Infrastructure
• Restricted Access Controls
• Regular Security Monitoring

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Updating your information
• Deletion of your personal information
• Restriction of processing
• Withdrawal of consent
• Objection to marketing communications
• Data portability (where applicable)

Requests may be submitted to our Grievance Officer.

10. Children’s Privacy

Our website and products are not intended for children under the age of 18 years.

We do not knowingly collect personal information from children without parental consent.

If we become aware that such information has been collected inadvertently, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of such websites independently.

12. International Data Transfers

If your information is transferred outside India, we will ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

13. Compliance with Indian Law

This Privacy Policy is intended to comply with applicable Indian laws, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (where applicable)

14. Electronic Communications

By contacting us or using our website, you consent to receive communications through:

• Email
• SMS
• Phone Calls
• WhatsApp
• Other electronic means

These communications may include order confirmations, delivery updates, invoices, customer support responses, and promotional messages (subject to applicable law).

15. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

The updated version will be published on our website with the revised effective date.

Continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Gurugram, Haryana, India.

17. Contact Us

For any questions, requests, or grievances regarding this Privacy Policy, please contact:

Manjulam Impex Private Limited

Customer Support: customercare@manjulam.com

Website: https://www.manjulam.com