Shipping & Delivery Policy

At Manjulam Impex Private Limited (“Manjulam“, “we“, “our“, or “us“), we are committed to delivering our premium food and wellness products safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are generally processed within 1–2 business days (excluding Sundays and public holidays).
• Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
• During peak seasons, promotional events, or unforeseen circumstances, processing times may be longer.

2. Shipping Locations

We currently ship across most serviceable locations in India through our authorized logistics partners.

For international shipping, please contact our customer support before placing an order.

Orders can only be delivered to locations serviced by our courier partners.

3. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote or Rural Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on:

• Courier partner operations
• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Other unforeseen circumstances

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment.

We may offer:

• Free shipping on eligible orders or promotional campaigns.
• Standard shipping charges based on the order value, product weight, dimensions, and delivery location.

Shipping charges are non-refundable except where required by applicable law or if the shipment cannot be fulfilled due to our error.

5. Order Tracking

Once your order has been dispatched, you will receive:

• Order confirmation
• Shipping confirmation
• Tracking number
• Courier partner details

You can track your shipment using the tracking link provided via email, SMS, or WhatsApp (where applicable).

6. Delivery Attempts

Our logistics partners will generally make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect or incomplete address
• Customer unavailable at the delivery location
• Refusal to accept delivery without valid reason

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Delivery Address

Customers are responsible for providing accurate:

• Full Name
• Mobile Number
• Delivery Address
• Landmark
• PIN Code

Manjulam shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Inspection Upon Delivery

Customers are advised to inspect the package at the time of delivery.

If the package appears:

• Damaged
• Tampered
• Leaking
• Opened

please:

• Refuse delivery (if appropriate), or
• Accept the package only after noting the issue with the delivery personnel, and
• Contact our customer support within 48 hours with photographs of the package and product.

Claims made after this period may not be eligible for replacement or refund.

9. Delayed Deliveries

While we strive to deliver all orders within the estimated timelines, delays may occur due to circumstances beyond our control.

Such circumstances include, but are not limited to:

• Extreme weather
• Floods
• Earthquakes
• Strikes
• Transport disruptions
• Government restrictions
• Public emergencies
• Technical issues with courier partners

Manjulam shall not be held liable for delays arising from such events.

10. Partial Shipments

If your order contains multiple products, we may ship them separately depending on product availability, warehouse location, or logistics requirements.

No additional shipping charges will be applied for split shipments initiated by Manjulam.

11. Cash on Delivery (COD)

Cash on Delivery (COD) may be available only in selected serviceable locations and for eligible order values.

Manjulam reserves the right to:

• Enable or disable COD at its discretion.
• Restrict COD for certain products, locations, or customers.

12. International Shipping

If international shipping is offered:

• Delivery timelines vary depending on the destination country.
• Import duties, customs duties, taxes, and other local charges are the responsibility of the customer unless otherwise specified.
• Customs clearance may delay delivery beyond our estimated timelines.

13. Failed Delivery

If a shipment is returned due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery
• Failure to collect the shipment

we may:

• Cancel the order,
• Deduct applicable shipping or return charges from the refund (where applicable), or
• Request payment of additional shipping charges before re-shipping.

14. Ownership and Risk

Ownership of the products passes to the customer upon successful delivery to the shipping address provided during checkout.

The risk of loss or damage transfers to the customer once the order has been delivered.

15. Force Majeure

Manjulam shall not be liable for any failure or delay in shipping or delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemics, war, civil unrest, transportation disruptions, government actions, or labor disputes.

16. Changes to This Policy

We reserve the right to amend or update this Shipping & Delivery Policy at any time without prior notice.

The revised policy will be published on our website with the updated effective date.

17. Contact Us

For shipping-related questions or assistance, please contact:

Manjulam Impex Private Limited

Customer Support Email: customercare@manjulam.com

Website: https://www.manjulam.com

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)